Overview
An operations dashboard handled incidents, approvals, and live controls but had become difficult to navigate during urgent situations.
Challenge
Important actions were hard to find, state changes were unclear, and shift handovers often failed because screens were interpreted differently by different roles.
Approach
We interviewed operators, mapped task paths, and rebuilt interaction flows around intent, urgency, and failure recovery.
Architecture
The frontend moved to consistent interaction patterns and role-aware navigation, while interface behavior was aligned with backend data timing.
Outcome
Teams could act with more confidence during incidents, and support overhead dropped because the UI was easier to interpret.
Lessons
Operational interface work should be treated as systems design, not a visual cleanup task.